Best AI tool for a customer support chatbot on your website
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1. Tidio
Live chat, email and social messages in one inbox with Lyro on top, so AI and human replies sit in the same widget. Every account starts with 50 one-time Lyro conversations; after that you need a Lyro plan for a monthly quota. Lyro can also be added to Zendesk or Salesforce on its own.
Pricing: Free plan (every account starts with 50 one-time Lyro AI conversations); Starter $24.17/mo billed annually; Lyro AI Agent from $32.50/mo (monthly AI quota, human handoff); Plus $300/mo; 7-day free trial, no card (source, verified 2026-10-26)
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2. Chatbase
Best when you just want a bot trained on your site and docs: Hobby is $40/mo ($32/mo billed yearly). Its helpdesk inbox for human follow-up starts at Basic ($150/mo, $120 billed yearly), so factor that in if you need handoff.
Pricing: Hobby $40/mo ($32/mo billed yearly); Basic $150/mo ($120 yearly, adds the helpdesk inbox); Business $500/mo ($400 yearly); extra message credits $40 per 1,000 (source, verified 2026-10-26)
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3. Intercom Fin
The most capable agent once support is a real channel: Fin answers across chat, email and more, can take actions in other systems and hands off to your inbox. You pay per seat ($19/seat/mo billed annually on Essential) plus $0.99 per resolved outcome, so a busy month costs more. Startups can apply for up to 93% off.
Pricing: Essential $29/seat/mo monthly or $19 billed annually, plus $0.99 per Fin outcome; Fin on your existing helpdesk from $0.99/outcome with a monthly minimum (e.g. 50); 14-day free trial, no card; startups up to 93% off (source, verified 2026-10-26)
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What is the best AI tool for a customer support chatbot on your website?
The best AI tool for a customer support chatbot on your website is Tidio. For a solo founder or small shop, Tidio is the easiest start: a free live-chat plan, its Lyro AI agent answers from your own help content and hands the chat to you when it's stuck, and paid Lyro plans start at $32.50/mo. You can try every plan free for 7 days without a card.
How much does Tidio cost?
Free plan (every account starts with 50 one-time Lyro AI conversations); Starter $24.17/mo billed annually; Lyro AI Agent from $32.50/mo (monthly AI quota, human handoff); Plus $300/mo; 7-day free trial, no card (from https://www.tidio.com/pricing/, checked 2026-10-26).
Is there a free option for a customer support chatbot on your website?
Tidio has a free plan with 50 one-time Lyro AI conversations, and its paid plans have a 7-day free trial with no card. Intercom has a 14-day free trial with no card. Chatbase's pricing page doesn't list a free plan.
What are the best alternatives to Tidio for a customer support chatbot on your website?
Chatbase: Best when you just want a bot trained on your site and docs: Hobby is $40/mo ($32/mo billed yearly). Its helpdesk inbox for human follow-up starts at Basic ($150/mo, $120 billed yearly), so factor that in if you need handoff. Intercom Fin: The most capable agent once support is a real channel: Fin answers across chat, email and more, can take actions in other systems and hands off to your inbox. You pay per seat ($19/seat/mo billed annually on Essential) plus $0.99 per resolved outcome, so a busy month costs more. Startups can apply for up to 93% off.
Can an AI chatbot answer from my own website and docs?
Yes. Tidio's Lyro answers from the support content you give it, Chatbase trains an agent on your sources, and Intercom Fin uses your help center and connected data. Keep that content up to date, because the bot can only be as right as its sources.
What happens when the bot can't answer?
With Tidio, Lyro hands the conversation to a human in the same inbox. Intercom Fin hands off to agents in your preferred inbox. With Chatbase, the helpdesk inbox for human follow-up starts on the Basic plan.
How is AI support priced?
Three different ways: Tidio sells monthly Lyro conversation quotas, Chatbase sells message credits, and Intercom charges $0.99 per Fin outcome on top of seats. Estimate your monthly conversations before you pick.